Frequently Asked Questions

Cruising on the Grand Celebration will be a memorable experience. Below you will find some helpful information to make your cruise even more enjoyable. If you have a question of your own that we haven’t answered here, feel free to contact us at 800.461.8253

 

Can I use cellular phones on the Grand Celebration?
Enjoy the convenience of using your cellular phone to keep in touch with friends and family while sailing on the Grand Celebration. In order to use your cell phones onboard, you might need to first activate the roaming service by calling your cellular provider. The network gets activated when the ship is at sea, out of reach from land and your regular cellular provider. When the service becomes available, your cellular phone will display either MCP or 901 12 or indicate Digital Roaming. This service is charged via your home cellular provider at international roaming rates for exact pricing, please check with your home operator.

 

What's included in the cruise price?
Your fare includes shipboard accommodations, ocean transportation, all meals (except specialty dining options), select beverages and onboard entertainment (excluding the adult comedy show).

 

What's not included?
Gratuities of $12 per night per person, transportation to and from the ship, valet parking at the port,shore excursions, bar beverages, soft drinks, phone calls, photographs and items you may choose to purchase that are not specifically stated.

 

Do you offer drink packages?
Yes we have a variety of drink packages to offer including:
Unlimited Soda Package | $21
10 Alcoholic Drink Coupons | $65
10 Non-Alcoholic Drink Coupons | $30
*Pricing do not include 15% service charge

 

Is Internet access available from the ship?
Yes, you will be able to stay connected throughout the ship as well as in our comfortable internet cafe. There is a $6 per day charge for WiFi access and it is subject to change. Visit Customer Service once onboard for more information.

 

Will I need a passport or visa?
All U.S. citizens must have valid proof of citizenship.  A passport or passport card is preferred by government officials, is required for overnight stays in the Bahamas and may be required on all cruise ships in the future. For more information on passport cards please click here (http://travel.state.gov/passport/ppt_card/ppt_card_3926.html). For the cruise only, not stays, a government issued birth certificate with a raised seal (not from hospital) is an acceptable form of identification if accompanied by a photo ID. Resident aliens must travel with their "Green Card" Alien registration cards and a government issued photo ID Guests from other countries must possess a valid passport and should check with their travel agent or appropriate consulate to determine other necessary travel documentation. All guests over 16 years must carry a Government issued picture ID such as a state or provincial driver's license with a picture or a government photo ID card.

 

How much luggage can I bring onboard?
Each guest is permitted to bring two (2) pieces of complimentary luggage, not to exceed 50 pounds per piece. For excess and overweight luggage a $25 fee per bag will be automatically charged to your onboard account. All luggage must be stored in the passenger’s stateroom.

 

What should I pack?
The dress code on board is generally casual. Dinner and evening attire is casual elegance, with proper attire required for select restaurants, including collared shirts, blouses, pants, dresses and skirts. Tank tops and swimsuits are not permitted in the dining areas.

 

What about personal belongings?
We are not responsible for theft or loss so be sure all baggage and personal belongings are properly insured and labeled with the owner's name, address, and ship's name, cabin number and sailing date. Suitcases should be securely locked. We recommend that you personally carry all medications, jewelry, fragile items, valuables and important documents on and off the ship. Any luggage left at the pier will be forwarded at the guest's expense.

 

What about special needs?
If you have a specific need or a medical condition that requires special attention, you must advise us when making your reservation and confirm the information to us in writing. Special dietary needs can be accommodated if the passenger makes the request at the time of booking. Passengers requiring a wheelchair onboard must make independent arrangements.

 

What is the onboard alcohol policy?
Guests may not bring alcohol onboard prior to embarkation and any alcohol found in a guest's possession is subject to confiscation. The drinking age on the ship is 21 in US waters and 18 at sea and on Grand Bahama Island, a valid ID is required. We have the right to refuse sale and/or service to anyone.

 

Will baby-sitting be available?
We offer a variety of activities to ensure that the kids have just as much fun as the adults. They will enjoy the pools, waterslide, kids club, and a complimentary kids program that includes supervision.

 

What about tipping?
For your convenience, gratuities are charged to your onboard charge card at $12 per person, per day. This covers all food and cabin services provided to you by your Cabin Steward, Waiter, Busboy and Maitre d’. Other staff members may be tipped as services are rendered. Please note that a 15% service charge will be included on all bar, wine and Spa & Salon tabs. This is standard in the cruise industry.

 

What is the ship's electrical current?
The Grand Celebration is equipped with North American standard, 110 volts AC, which will accommodate most items including your cell phone and computer chargers, hair dryers, curling irons etc.